'We will listen': New Uber CEO apologizes for past mistakes

'We will listen': New Uber CEO apologizes for past mistakes

The company's new chief executive, Dara Khosrowshahi, recently apologized following London's announcement that it would withdraw Uber's license to operate in the city.

It also objected to Uber's handling of driver background checks and said Uber had not adequately explained whether it used software called "Greyball" to mislead British regulators the way the company had misled some Americans. The company said that Uber failed on several safety issues, insufficient driver checks when hiring drivers and refusing to report criminal offenses that were considered serious. Also, London mayor Sadiq Khan received emails from 20,000 Uber drivers who defended TFL's decision to remove the app's services from the city and it's millions of users.

Mr Khan welcomed Mr Khosrowshahi's letter, saying: 'Obviously I am pleased that he has acknowledged the issues that Uber faces in London'.

One of the main reasons why it lost its operating license was because of a "lack of corporate responsibility in relation to a number of issues which have potential public safety and security implications", said London's regulator.

The city's move was a huge loss for the ride-hailing company: London is Uber's largest European market and hosts some 40,000 licensed Uber drivers who serve about 3.5 million customers.

Uber will appeal the TfL decision, which could take up to a year.

A petition calling on London to overturn its decision not to renew Uber's licence had gathered more than 750,000 signatures on Monday.

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Last August, Head of the Metropolitan Police's taxi and private hire unit Inspector Neil Billany alleged the company was putting its customers at risk by turning a blind eye to criminal activity by its drivers.

"No company can behave like it's above the law, and that includes Uber", said Maria Ludkin, Legal Director of GMB, the U.K.'s drivers union.

Following the ruling, Uber now has 21 days to put forward an appeal, which will be heard by Westminster magistrates' court.

"Uber operates in more than 600 cities around the world, including more than 40 towns and cities here in the United Kingdom", the company said. A year ago a United Kingdom employment tribunal ruled Uber drivers were "employees", and called the firm's self-employment mantra "twisted language".

In June, it sent an apologetic email to frequent Uber riders in NY who were using the service less often because of ongoing problems, apologizing for not ensuring that riders and drivers would be taken care of, "we realize that we have fallen short".

In a letter addressed to Londoners, the new Uber boss said the firm "won't be ideal, but we will listen to you". In cities that have been created to be more spread out such as Houston as opposed to cities more condensed such as New York City, apps such as Uber and Lyft couldn't be any more useful. They are also free to operate while an appeal is ongoing. Meanwhile, the London mayor urged the thousands of people who had signed a petition against the ban to "direct their anger" at the firm. We made many corrective actions, including shutting down two facilities, even though only a small percentage of the filters we made were involved.