Airtel Prepaid Mobile Customers – forget about your Privacy! Your Call Details are at Risk and is Freely Available to Anyone

Just yesterday we had written about a flaw in Airtel’s online recharge portal which exposes customers recharge details for a week’s duration. Today we learnt about one more issue – this time with one of Airtel’s IVR system. This loophole allows any Indian mobile user (any operator’s subscriber) to access any Airtel customer’s call/SMS/MMS records, VAS deductions, internet usage details, special five details (friends and family), balance, plan validity and what not? We have decided not to include the problematic IVR number in the larger interest of Airtel consumers. It must not be hard for Airtel to figure out the number! The fact that this number is toll-free makes it possible for anyone to check any Airtel customer’s private details for free.

What’s the issue?

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You need to reach this toll free number from a non-Airtel number. After choosing the language it asks for an Airtel mobile number. If you dial the number from an Airtel number this option is not provided effectively ruling out your chance of checking someone’s call details.

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